CoronaVirus: We are Open
Address: OS Payroll, Newgate St, Morpeth,
Northumberland, NE61 7ST
Office Hours: Mon - Friday, 8.00 - 3.00pm
We try to process orders within 30 minutes during office hours (ASAP at other times). Posted documents ship 3pm weekdays by First Class post.
Can I order by phone? - To avoid communication / spelling errors all orders must be submitted online.
How does it work? - It’s very simple. Submit your documents based on standard pay information. Our software calculates tax & national insurance contributions. We then creates PDF & printed documents (if required) for post. One of our team will check you entered everything and forward your email.
Who is the service for? - Small business employers with a few staff or casual worker requirements. Employees who lost documents or receive electronic copies and need printed pay stationery.
How long does it take? - We're quick. During office hours usually within 30 minutes or less. Postal items ordered before 3pm will ship same day First Class. Usually they arrive next day but that is not guaranteed.
What if I make a mistake? - Resubmit order and use voucher code ADMIN to skip payment (conditions apply).
Can I print them? - Yes. The PDF is a 300dpi image. Much depends on your print settings. Make sure you are set to print at 100% at actual size (not fit to page). That said, genuine pay documents we supply will always be better.
Can you price match? - No. We ask a fair price and won't cut corners to provide cheap payslips. You get email copies in 30 minutes. There are no hidden extra fees. You can get a free sample before you buy. They'll be excellent quality. We refund if you don't want them (for any reason). Documents will arrive on time.
You refund if I don't want them? - Yes, we expect you to be happy. If our products fail to meet your needs in any way we refund the sale. No explanation required, email us and we'll return your payment. If in doubt try a free sample first.
What information do I need? - Simple payslips need only take home pay. Detailed payslips with hours worked, rate of pay, bonus, commission need extra data. Other information needed are company and employee details and national insurance number.
Do you include student loan? - Yes. We can calculate if you select Plan 1 or 2. You can also provide your own figures. We do the same for workplace pension and employer NI contributions.
Can I provide the full calculations? - Yes, you can enter full details from your payslip or let our calculation engine generate the figures.
Can I add payslips to a previous order? - You can create new documents and use the carry forward option (it's simple). There's a link in the despatch notification email. It makes it quick & simple to enter data because it will populate all standard details.
So will my payslip look exactly like my old ones? - Not exactly the same. Layouts are set up by your employer. All carry a similar theme. Check the templates shown on our website for the best match.
What if I need something not shown on your site? - Sorry we're set up to cover the most popular options and don't offer a custom design service.
Do I place an order for each payslip? - No. You can get many payslips on the same order as long as only the dates and amounts change. Employers need a new order for each member of staff.
How do I make payment? - Credit / Debit Card, or PayPal.
I'm not sure of the tax code? - Unless you have a special code we will calculate using the standard tax code for the pay year. If you paid too much or too little tax or it's a second job, you may have a special code.
Can you check with employer for me? - No. We can't verify with employer or HMRC. We will workout correct payroll deductions based on data provided.
Can I use as proof of income? - Last 3 month payslips are usually requested along with bank statement. Ensure that your net pay amounts match the deposits in your bank account. But yes they will.
Can I forward my payslips for you to copy? - No. Enter the data on our order form. They will look like the template style you choose. You have full control over the amounts & calculations if you need to make changes.
Can I order over the phone? - We only accept online orders to avoid errors and speed up the process.
Will I receive real pay documents? - Yes. We use popular stationery from the major software providers, and approved P60 forms. You will also receive an email copy generated from our software system.
Can you post international? - Yes we can send to any location although we can't guarantee when it will arrive. We post to Spain, France, Australia and USA which takes about 5 days to arrive.
Can you provide documents for earnings in other countries? - Only earnings subject to UK tax laws.
Where do I find the employer PAYE ref? - Ask your employer. Check a previous P60. Ask a colleague to check their P60 (it is the same).