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We don't take orders over the phone to avoid miscommunication errors. It's better for everyone if you enter the details correctly online.
Errors / Corrections
If you made an error just submit correct details (within 24 hrs) and use voucher code ADMIN then your documents will be processed again free of charge.
At the foot of the email that delivered your PDF documents there's a long web link which is encoded with the main information to save you time re-ordering or making amendments.
Email copies are delivered within 30 minutes (check junk folder). On occasion it can take longer for the payment processor to update the order but this usually resolves itself within an hour or so. If we’re working on the system (usually weekends or after hours) documents will be forwarded when updates are complete.
Printed documents are posted 3pm weekdays and often arrive next day although that is not guaranteed.